Coronavirus: Information, Advice & Support

support iconIf you’re a child or young person you’ll probably have questions about what the latest government advice about staying at home means for you.

It can be quite confusing to understand, and you may feel worried and anxious we are in another lockdown. 

The important thing to remember is that you are not alone. There are people and organisations that are here to help you get through this difficult time.

For most, the first place to go for help and information around school and learning during lockdown will be your school. The school website should have information about how school is working during lockdown, or you may have had a letter or an email explaining things already.

If you are worried, it might help to contact someone at school. This might be your form tutor, the SENDCO, your head of year, or a teaching assistant. If you have an email address for that person or a school phone number use that. They will be happy to hear from you.

We are also here to help with information, advice and support around your education. We can help you find the right information and support to manage any challenges you face. Contact us to find out more to to speak to us.

Anna, one of our Children & Young Person’s workers, explains how we work and how we can help.

We thought it might be helpful to answer a few questions that have come up since the announcement of the lockdown. We’ll update and add to this over time.


What does ‘staying at home’ mean?

  • The government announced on 4th January that England would go into a national lockdown. This means that everyone is being asked to stay at home most of the time. We are being asked to do this to help stop the spread of Coronavirus.
  • We do not know how long we will be asked to stay at home, but the Government has said they will review the situation regularly.
  • There are regular news updates each day on TV & radio channels such as the BBC, as well as online news websites. Choose a news source you know you can trust.

Can I go to school or college?

  • Not everyone can go into school and college during the national lockdown.
  • Most young people will be learning at home with your school organising how you will do this.
  • Your school or college will let you know if you will be learning at home or in school.
  • If you are finding learning at home difficult you can talk to school about whether you may need to have some learning in school.


Can I see my friends?

  • To limit the spread of the virus it’s important to limit the people you meet. For most of us, that means not seeing friends face to face.
  • Friends are important in most people’s lives, so not meeting them in or after school might be very difficult.
  • You may still be able to meet your friends virtually, using something like Zoom, or you can chat using something like WhatsApp, or text or phone.
  • Remember to keep yourself safe when using online platforms, and if you feel you are being bullied or asked to do things you do not want to do to tell a trusted adult as soon as possible. You can get information and advice on keeping safe online here

If I can’t go to school, how will I carry on learning?

  • All schools have a plan for how their students can carry on learning if they can not come into school. Some schools will teach online lessons using Microsoft Teams or Google Classrooms.
  • Some schools will use their website, learning platform or school intranet to get work out to students.
  • The best thing to do is check your school website and email for information about how work is being set and what you need to do.
  • If you cannot find information, or you do not understand it, ask someone at school. This might be your form tutor or someone that helps you in lessons.

What should I do if I don’t understand or cannot do the work set by school?

  • If you are learning at home it can be frustrating if you get stuck or don’t understand something and you can’t ask the teacher. It can also make you worry that you’ll fall behind.
  • The first thing to remember is that everyone will get stuck at some point with their work, so you will not be the only one!
  • Try having a little break and then go back to the task to have another go.
  • You could try asking a parent or carer for help if they are around.
  • Message a friend to see if they can help.
  • Contact the person who set the work, in the way school has suggested. Send them an email or ask in the next online lesson.
  • If you have someone who usually helps you in lessons, you may be able to contact them via email or in the way you’ve been told.
  • There are lots of online resources that help with different subjects. School may have suggested some you can use. These can take quite a bit of time to look through, so if you prefer to get a speedy answer you might want to try some of the other suggestions first.

Will I be able to take my exams?

  • This is a question many young people are asking right now
  • The Government is talking with Ofqual, the exams regulator. This is the organisation that sets the rules for exams. They have agreed that GCSE and A level grades will be awarded by teacher assessment for summer 2021 exams.
  • Year Six SATS will not take place.
  • It’s expected there will be more details in time about all exams. As soon as we get more information, we will add more information here.

Why do I feel angry/sad/ tearful/upset?

  • Most of us will have all kinds of feelings about going back into a lockdown. It is completely normal for your feelings to be all over the place.
  • Feeling angry, sad, frustrated, scared or tearful are some of the things that many people will be feeling right now.
  • These feelings are a natural response to the uncertainty we are facing.
  • It is important at a time like this to turn to people you trust for support. This may be a parent or carer, a teacher, a youth worker or a friend.
  • It is important to reach out for help and to say what you feel. You may have lots of questions and it is important to ask these and to try and get some answers even if you think they’re basic or silly. That is OK.
  • If you cannot talk to someone face to face, you can find other ways to connect using technology.
  • There is a lot of information available, some sources are more trusted than others. We have made a list of links to information that you may find helpful.

Who or where can I get help from now?

Young Minds

This site has lots of information and advice around looking after your mental health. It also has a text service if you need to contact someone for direct support.


Childline offers a 1-2-1 Chat with a counsellor via instant messaging available 7:30am to 3:30pm as well as information and advice.


A service offering free, safe and anonymous support for young people. You need to create an account to access information and to contact a counsellor. They have counsellors available midday to 10pm Monday to Friday, and 6pm-10pm at weekends.

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Page created 11 January 2021 Page reviewed and updated regularly during lockdown