DIAS Privacy Notice

DIAS is an information, advice and support service for children and young people with special educational needs or disabilities and their families, across Devon. We will ensure your privacy and make sure the information you give us is processed in line with our Data Protection Policies and in line with your rights under the EU General Data Protection Regulations and data protection laws that apply in the UK.

What are we going to do with your information?

DIAS takes your privacy seriously. We will only use your personal information to provide services or information to you, or to create anonymised data for general reporting and statistical purposes. We collect and record information that enables us to identify and make contact with you, as well as some relevant information about your child or young person’s SEND and any related issues that you raise.

We will ask for consent to store your personal information (securely, under data protection legislation) and you may give this consent verbally or in writing. You don’t have to give us any personal information, but without your consent it may be difficult for us to give a good service. You can ask to withdraw your consent at any time. You have the right to ask us to delete your personal information at any time.

Will we share your information with anyone else?

No. Unless you have told us we can, we won’t share your personal information with any organisation or individual outside DIAS. The only exception would be when there is a risk of harm to you or someone else if we don’t share your personal information (a safeguarding issue).

How long will we hold information about you and your child?

DIAS will keep your personal data for only as long as is necessary. We hold information securely in our internal records for up to three years. Information about individual children and their families, which is entered onto the database we use, is kept until the child is aged 25.

Can you see the information we hold about you and your child?

Yes, you can ask to see the personal information DIAS holds about you and can choose to have it on paper or in an electronic form. You have the right to ask us to correct any personal information that we hold about you that’s wrong. You can choose to reuse your personal information for your own use, such as giving it to another organisation.

How can you get in touch with us?

If you have comments, or you’re unhappy with any aspect of our service or privacy policy, please tell us. Any complaint will be investigated and may be passed on to Devon County Council for further action if needed. If you would like to know more about how we look after your personal information, or would like request a copy of the personal information that we hold about you, you can contact us at:

t: 01392 383080
e: devonias@devon.gov.uk
By post: DIAS, Great Moor House, Bittern Way, Sowton, Exeter EX2 7NL

Page last updated: May 2018
Page due for review: May 2020

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